Flood, storm and tsunami emergency service · Council, utilities & emergency services
HoursEnquiry lines Mon-Fri 8:30am-4:30pm
Call 132 500 for help during a flood, storm or tsunami: storm damage, a leaking or damaged roof, a fallen tree blocking a road or driveway. Water entering a property is covered too. That line is for assistance and rescue, not for warnings. Triple Zero for anything life-threatening.
NSW SES publishes three other numbers: 138 737 for administrative and general enquiries (Mon-Fri 8:30am-4:30pm), 1800 201 000 for volunteering enquiries and (02) 4251 6111 for State Headquarters general enquiries.
The Upper Nepean at Menangle is a named Bureau of Meteorology flood warning location, so it is worth having 132 500 saved before you need it. Write down the reference number the SES gives you when you call. NSW SES publishes no facility for a resident to lodge a phone number against an address for warnings, so do not ring 132 500 for that — see floods, fire and getting cut off for how the warning systems source their numbers and what you can do about it. The SES also publishes the National Relay Service for people who are deaf or who have a hearing or speech impairment, TIS National for interpreting, and a postal address at PO Box 6126, Wollongong NSW 2500.
Contact details and hours change; confirm them with the organisation before you rely on them, and ring Triple Zero (000) in an emergency.
Something here wrong or out of date? Tell us →Water and wastewater utility
The water and wastewater utility for Menangle Park, and the body building the pumping stations and mains that service the release area. Faults and emergencies are on 13 20 90, 24 hours; general enquiries on 13 20 92.
Wildlife rescue
A 24-hour rescue line covering Menangle Park. Ring (02) 9413 4300 for sick, injured or orphaned native wildlife across the greater Sydney basin.
Wildlife veterinary hospital
A dedicated wildlife hospital at Brownlow Hill. It treats sick, injured and orphaned wildlife. Campbelltown City Council names it on its sick or injured koalas page. Ring (02) 4655 0798 before you drive an animal there.